Case Study 1: How a Regional FMCG Distributor Cut Order Delays by 40% with iTraze
In the competitive world of FMCG, regional distributors are under constant pressure to meet daily targets while managing high volumes of orders and returns. For one distributor operating across Maharashtra and Madhya Pradesh, their existing systems—based on spreadsheets and phone calls—were no longer sustainable.
The Challenge
Order tracking was disjointed. Returns often went missing in the shuffle. Delivery confirmations were either delayed or disputed. And with multiple warehouses, communication silos caused dispatch errors.
The iTraze Solution
The distributor onboarded several modules of the iTraze platform:
- Order Management streamlined order entry and dispatch coordination.
- Returns Management ensured reverse logistics were no longer chaotic.
- Transport Management linked with their preferred third-party logistics providers to automate dispatch tracking.
- Delivery Confirmation provided customers with timely updates, eliminating guesswork.
The Results
In just three months, the improvements were measurable:
- Order processing time reduced by 40%.
- Returns processing time dropped by 30%, with fewer stock discrepancies.
- Dispatch error rates declined by 25%.
- Customers began receiving real-time delivery updates—boosting trust and satisfaction.
By using iTraze modular system, this regional distributor turned a bottlenecked operation into a tech-enabled, insight-driven business—one that could now scale faster and serve smarter.
