Case Study 2: A 3PL Provider Manages 7 Brands Seamlessly with iTraze
Third-party logistics providers often juggle dozens of clients with wildly different business processes. One growing 3PL company partnered with iTraze to solve their biggest challenge—managing operations across seven brands, each with separate workflows, pricing, and compliance standards.
The Challenge
The team was using different tools for each client. Integration took weeks. Errors in dispatch coordination were common, and handling client communications was time-consuming.
The iTraze Solution
The 3PL leveraged iTraze:
Multi-Company Module to create brand-specific dashboards, workflows, and KPIs.
Integration Management to link with each client’s ERP or ordering system.
Chatbot & Correspondence Tools to centralize client queries.
Visitor and Package Movement Tracking for security and audit compliance.
The Results
Onboarding time for new brands was reduced by 50%.
Communication efficiency improved by 40%, with better SLA adherence.
Data errors dropped by 35%, thanks to unified integration.
Real-time reporting enabled proactive intervention and improved client trust.
Today, this 3PL provider can scale up confidently, knowing their tech backbone is flexible, powerful, and built to support complexity. iTraze helped them go from patchwork systems to a single, streamlined platform.
