Privacy Policy

Effective Date: 17-07-2025

Welcome to ITraze Logistics Management Information System (ITraze LMIS). Your privacy is important to us. This privacy policy explains how we collect, use, disclose, and protect your information when you use our services.

Please read this policy carefully to understand our views and practices regarding your data.

1. Information We Collect

When you use ITraze LMIS, we may collect the following types of information:

a. Personal Information

Full name
Email address
Contact number
Company name
Job title
Login credentials (encrypted)

b. Logistics and Operational Data

Shipment tracking details
Inventory records
Warehouse locations
Delivery schedules
Client/vendor records

c. Usage and Technical Data

IP address
Browser type and version
Device information
Pages visited and system usage logs
Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

To operate, maintain, and improve ITraze LMIS
To facilitate logistics tracking and reporting
To provide customer support and respond to inquiries
To manage user accounts and system access
To analyze usage trends for system optimization
To ensure system security and prevent unauthorized access
To comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell your data. We may share information only in the following situations:

With authorized company administrators or team members
With service providers or contractors who assist in ITraze LMIS operations
When required by law or regulatory authorities
To enforce our Terms of Use or protect rights, property, or safety
During business transfers such as mergers, acquisitions, or restructuring (with proper safeguards)

4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data, including

End-to-end encryption
Secure authentication mechanisms
Role-based access controls
Regular system audits and monitoring

However, no method of transmission or storage is 100% secure. We strive to protect your data, but we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

Access the personal data we hold about you
Correct inaccurate or outdated information
Request deletion of your data (where applicable)
Object to or restrict certain data processing activities
Withdraw consent where processing is based on consent

To exercise these rights, don’t hesitate to get in touch with us at support@itraze.ai

6. Data Retention

We retain your personal and operational data only as long as necessary to fulfill the purposes outlined in this policy or as required by law, whichever is the longer period.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance system functionality and user experience. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in technology, law, or our services. Any updates will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.

ITraze Logistics Management Information System
Email: support@itraze.ai
Phone: +91 882 875 3153
Website: www.itraze.ai

By using ITraze LMIS, you acknowledge that you have read, understood, and agree to this Privacy Policy.